Shoe orders are shipped out via USPS Priority Mail the following business day after an order is received. You will receive a USPS tracking code in your fulfillment email from Novique within 24-48 hours of your purchase. Expected delivery is determined by delivery address and normally takes 1-3 days.

If you need to exchange or return an item, simply mail it back to our address. As long as it within 30 days of your original purchase date and there is no damage done do the merchandise, we will grant you a full refund for the product amount, you'll just have to cover the shipping.

Please email help@noviquewear.com if the order you placed was incorrect or you need to make an address change. We are passionate about fulfilling our customers' needs and would love to help you out. Please note that once an item is shipped, we will not be able to edit the delivery address.