FAQ's


HOW DO I CHANGE OR CANCEL MY ORDER?

Changes to your order (including cancellations and other adjustments) must be requested via email to our customer support team at help@noviquewear.com. We are open Monday-Friday and closed on the weekends. If you send a request during a weekend, please note that during a busier holiday season you will receive a response from our support team within 2-4 business days.

**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.

HOW DO I TRACK THE STATUS OF MY ORDER?

After your order has shipped, you will receive a unique link to your order’s live status, where you can watch your shipment in real time.

HOW DO I RETURN OR EXCHANGE MY ORDER?

Read about our Return & Exchange policy here. For any other questions email help@noviquewear.com.

WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?

Please email help@noviquewear.com if the order you received was damaged or incorrect. We are passionate about fulfilling our customers' needs and would love to help you out.

CAN I USE A PROMOTIONAL CODE IN ADDITION TO A SITE WIDE SALE?

No. Promotional codes cannot be combined and used during site wide sales.

DOES NOVIQUE HAVE A WHOLESALE PROGRAM?

Yes! All wholesale orders must contain a minimum of 100 units in the order. For more information on our wholesale program please email help@noviquewear.com.