HOW DO I CHANGE OR CANCEL MY ORDER?
Changes to your order (including cancellations and other adjustments) must be requested via email to our customer support team at firstname.lastname@example.org. We are open Monday-Friday and closed on the weekends. If you send a request during a weekend, please note that during a busier holiday season you will receive a response from our support team within 2-4 business days.
**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.
HOW DO I TRACK THE STATUS OF MY ORDER?
After your order has shipped, you will receive a unique link to your order’s live status, where you can watch your shipment in real time.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Read about our Return & Exchange policy here. For any other questions email email@example.com.
WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?
Please email firstname.lastname@example.org if the order you received was damaged or incorrect. We are passionate about fulfilling our customers' needs and would love to help you out.
CAN I USE A PROMOTIONAL CODE IN ADDITION TO A SITE WIDE SALE?
No. Promotional codes cannot be combined and used during site wide sales.
DOES NOVIQUE HAVE A WHOLESALE PROGRAM?
Yes! All wholesale orders must contain a minimum of 100 units in the order. For more information on our wholesale program please email email@example.com.